FAQs

Check-ins

Check-in time starts from 3 PM and ends at 11 PM. We are happy to accommodate early or late check-ins whenever possible, so please tell us your travel schedule and we will do our to best to accommodate you.

Because we do not have a full-time front desk, we use a self check-in system where we leave the key in a key drop location and you can let yourself in. So if we aren’t available to come meet you or your arrival schedule changes, you won’t get locked out!

Check-outs

Check-out time is 12 PM. If you are interested in a late check-out please ask us in advance and we will do our best to accommodate you! If a late check-out is not possible, we can possibly store your luggage for you or recommend a location where you can.

Minimum Stays

We have a 3-night minimum stay, but please contact us directly if you need only one or two nights, as our minimum night requirements may change as our calendar fills up. We do our best to accommodate all reservation requests no matter how short or long or how far or close in advance the request is made.

Breakfast

Because of our low room rates, breakfast is an added option available to you during your stay. We serve a full breakfast starting at 8am in our dining room which you can purchase for an additional 10 euros.

Breakfast must be reserved and confirmed 24 hours in advance via SMS or e-mail.

Please be aware that by signing up you are fully liable for the additional fee even if you don’t attend.

Pets

Sorry, no pets allowed.

Wi-Fi

There is free Wi-Fi in all of our properties!

Cancellation Policy

We charge a non-refundable cancellation fee of 3% of the reservation total, not including taxes, with a minimum fee of $30 to cover administrative costs.

Outside this fee, we can offer a 100% refund within 30 days notice, and a 50% refund within 14 days notice. If we can rebook the dates, we always do our best to give you a refund.

Phone Access

There is a house phone in the dining room as well as phones in each of our rooms, which guests are welcome to use for free with unlimited local, regional and national calls. For international calls we always recommend using Skype.

Smoking & Fire

Sorry, there is no smoking or burning of candles or incense anywhere inside our properties, including your room.